Frequently Asked Questions
When can I pick up my order?
Your order is generally ready to pick up within a couple of hours of your placing it, you’ll receive an email confirmation when it is. After that, feel free to come by any time during our regular business hours to pick it up. We’re currently open 7 days a week from 11-7. Please have your order number handy.
What days do you deliver?
Deliveries take place on Tuesdays and Fridays. We are unfortunately not able to accommodate other delivery days at this time. If you need a delivery for a Tuesday or Friday the future please include that information in the order notes on your cart.
Do you deliver to my area?
We are currently offering delivery to M4, M5 and, M6 area codes. Unfortunately we are not able to accommodate deliveries outside of that zone at this time.
Help! I chose the wrong delivery option during checkout…
That’s ok! Please send us an email with your order number describing what you need to email@example.com. Please note there is a $10 delivery charge. Orders over $100 however qualify for free delivery.
Do you have (insert item here) in stock? Will you restock it soon?
We do our best to keep the available stock in the online store up to date and will add/restock items frequently over the course of the week. Unfortunately, due to the complicated nature of wine and cheese imports and the sometimes unpredictable nature of artisan goods, we can’t always predict when we’ll be able to restock certain items. We do though always endeavour to find a suitable substitutes while we await new stock. So, feel free to send us a message at firstname.lastname@example.org if something you really want isn’t available. We will suggest a replacement option if there is one.
Can I order wine or beer for pick up or delivery?
You sure can! You can add wine or beer to any existing food order just note, due to Ontario licensing restrictions you we can only fulfill alcohol orders that also include food.